Dear user
Thank you very much for your interest in our “caller identification and blocking”.
Certain devices suppress the background activity of apps. This also suppresses the “caller identification and blocking” function of local.ch and search.ch.
You can reactivate this by adjusting the settings of your device accordingly.
- Make sure that you have the latest version of the app. Update it if necessary.
- Carry out the following steps for your device. If your device is not in this list, please complete and send us the form below with the required information to assist us in finding a solution for you. Thank you for your support.
| Device brand / model | Android-version range | Instructions |
|---|---|---|
| Xiaomi | Settings -> Battery -> (Battery saver) Select Apps -> select local.ch / search.ch -> No restrictions. Settings -> Installed apps -> select local.ch / search.ch -> other permissions -> Allow “Show on lock screen”, “Launch in background” and “Show pop-up windows”. | |
| Huawei / honor | Settings -> Advanced Settings -> Battery Manager -> Protected Apps -> switch to “protected” on local.ch / search.ch and restart the phone after this has been changed. |
Contact form
If your device is not in this list, please complete and send us the form below with the required information.